Legal Notice and Website Disclaimer

Last updated: [insert date]

1. Website operator

This website is owned and operated by:

Jacks Hydrogen Ltd
Trading as Jack’s Hydrogen

Company number: 17250701
Registered in: England and Wales

Registered office:
82a James Carter Road
Bury St Edmunds
United Kingdom
IP28 7DE

Website: www.jackshydrogen.co.uk
Email: sales@jackshydrogen.co.uk
Telephone: 01527 352189

Jacks Hydrogen Ltd is a private company limited by shares and registered in England and Wales.

Our online store is operated using Shopify’s ecommerce platform.

2. Registered office and returns address

Our registered office is provided for statutory and company correspondence only.

The registered office is not a warehouse, showroom, inspection centre or returns address. Products must not be returned to the registered office.

Authorised product returns must be sent to:

Jacks Hydrogen Returns & Inspections
30 Perryfields Crescent
Bromsgrove
B61 8SS

Customers should contact us at sales@jackshydrogen.co.uk before returning any product so that the return can be recorded and the appropriate instructions provided.

Further information is contained in our Returns, Cancellations and Refunds Policy.

3. Purpose of this website

This website provides:

• information about Jacks Hydrogen Ltd;

• information about the products we sell;

• technical product specifications;

• general educational information relating to hydrogen generation, electrolysis and hydrogen inhalation equipment;

• access to our online store; and

• customer-support information.

Use of this website is subject to this Legal Notice, our Terms and Conditions, Privacy Policy, Cookie Policy, Shipping Policy and Returns, Cancellations and Refunds Policy.

4. General information only

The information made available through this website is provided for general informational and educational purposes.

Although we take reasonable care when preparing and updating website content, we do not guarantee that every article, explanation, specification or other item of information will be:

• complete;

• suitable for every individual circumstance;

• free from every typographical error;

• continuously available; or

• reflective of the latest independent research at all times.

We may update, correct, remove or replace website content without prior notice.

Product descriptions and technical specifications are subject to any tolerances, limitations and conditions stated on the relevant product page or in the product documentation.

5. No medical advice

Nothing on this website constitutes medical advice, diagnosis, treatment guidance or a recommendation concerning any medical condition.

Information referring to:

• molecular hydrogen;

• hydrogen inhalation;

• scientific studies;

• blood or tissue hydrogen concentrations;

• inhalation flow rates;

• hydrogen absorption;

• published research; or

• personal research protocols

is provided solely for general educational purposes.

You must not rely on website content as a substitute for advice from a doctor or another appropriately qualified healthcare professional.

You should seek professional medical advice before using hydrogen inhalation equipment where you:

• have an existing health or respiratory condition;

• are receiving medical treatment;

• use prescription medication;

• are pregnant;

• have concerns about your suitability to use the equipment; or

• are considering changing or discontinuing any existing treatment.

In a medical emergency, contact the appropriate emergency service immediately.

6. No medical or therapeutic claims

Unless expressly and lawfully stated otherwise, no product sold through this website is represented as being able to:

• diagnose a disease or medical condition;

• treat a disease or medical condition;

• cure a disease or medical condition;

• prevent a disease or medical condition;

• replace medical care;

• improve life expectancy; or

• guarantee any medical, therapeutic or health outcome.

References to independent studies or external research do not amount to a representation that the same findings will apply to an individual customer or to a particular product.

Customers are responsible for conducting their own independent research and obtaining appropriate professional advice.

7. Product use and safety

Products must be used only:

• in accordance with the instructions supplied;

• with the specified type and quality of water;

• with compatible accessories;

• in a stable and suitably ventilated indoor environment; and

• away from flames, sparks, smoking materials and other ignition sources.

Customers must not dismantle, modify, repair or interfere with a product unless authorised to do so by us or by an appropriately qualified technician.

Use should stop immediately where a machine:

• appears damaged;

• develops an unusual smell or sound;

• becomes excessively hot;

• displays a fault warning; or

• otherwise appears not to be operating normally.

Please refer to the product manual and safety information supplied with the relevant machine.

8. Product images and appearance

We make reasonable efforts to ensure that product photographs and illustrations accurately represent the products offered.

However:

• colours may display differently depending on the screen or device used;

• lighting may affect the appearance of surfaces and finishes;

• some images may be digitally prepared or displayed in illustrative lifestyle settings;

• minor non-material manufacturing changes may occur; and

• accessories shown in a photograph are not included unless expressly stated.

The product title, written description, technical specification and “what is included” information should be used when determining the contents of an order.

9. Intellectual property

Unless otherwise stated, all intellectual-property rights in this website and its content belong to Jacks Hydrogen Ltd or are used by us with permission.

This includes rights in:

• the Jack’s Hydrogen name;

• logos and branding;

• product names;

• product artwork;

• photographs;

• graphics;

• written articles;

• product descriptions;

• videos;

• downloadable documents;

• page layouts; and

• original technical and educational content.

Website content may be viewed and printed for personal, non-commercial use.

You must not, without our prior written consent:

• copy or reproduce substantial parts of the website;

• republish our product photographs or descriptions;

• use our branding to advertise another product;

• alter or remove copyright or trademark notices;

• scrape or systematically extract website content;

• create misleading derivative content;

• claim an association with Jacks Hydrogen Ltd; or

• use website content for commercial resale or promotion.

All third-party trademarks and materials remain the property of their respective owners.

10. External links and independent research

This website may include links or references to:

• research papers;

• journals;

• government websites;

• regulatory information;

• manufacturer information;

• social-media websites; or

• other independent third-party resources.

A link does not necessarily mean that we:

• endorse the third party;

• approve all content on the linked website;

• verify every statement made there;

• control its availability; or

• accept responsibility for its services or privacy practices.

Third-party websites operate under their own terms and policies.

Customers should assess the reliability, relevance and limitations of external information independently.

11. Website availability

We aim to keep the website available and functioning correctly, but continuous or uninterrupted access cannot be guaranteed.

Access may be temporarily restricted because of:

• maintenance;

• security updates;

• technical failures;

• Shopify or other service-provider disruption;

• cyber incidents;

• events outside our reasonable control; or

• legal or regulatory requirements.

Temporary website unavailability does not affect rights arising from an order that has already been accepted.

12. Viruses and website security

We take reasonable steps to maintain website security.

However, we cannot guarantee that the website will always be completely free from:

• viruses;

• malware;

• harmful code;

• unauthorised interference; or

• third-party technical vulnerabilities.

You are responsible for using appropriate security and antivirus protection on your own device.

You must not knowingly introduce malware, attempt unauthorised access, interfere with website operation or circumvent security measures.

13. Limitation of liability

Nothing in this Legal Notice excludes or limits liability where doing so would be unlawful, including liability for:

• death or personal injury caused by negligence;

• fraud or fraudulent misrepresentation;

• breach of statutory consumer rights;

• defective products where liability cannot lawfully be excluded; or

• any other liability that cannot legally be limited.

Subject to the above, we are not responsible for losses caused solely by:

• reliance on general educational content as if it were individual medical advice;

• unauthorised or improper use of a product;

• failure to follow product instructions or safety warnings;

• unauthorised modification or repair;

• use of unsuitable water, accessories or electrical supply;

• use of third-party websites; or

• circumstances outside our reasonable control.

Consumers retain all rights provided by applicable law.

Our full contractual liability provisions are contained in our Terms and Conditions.

14. Privacy and cookies

Personal information collected through this website is handled in accordance with our Privacy Policy and applicable data-protection law.

Our use of cookies and similar technologies is explained in our Cookie Policy.

Some information may be processed by Shopify and other service providers in order to:

• operate the store;

• process payments;

• prevent fraud;

• fulfil orders;

• provide analytics; and

• maintain website functionality.

Please read the Privacy Policy and Cookie Policy before providing personal information.

15. Applicable law

This Legal Notice and use of the website are governed by the laws of England and Wales.

Consumers living in Scotland or Northern Ireland retain any mandatory right to bring proceedings in the courts available to them under applicable consumer law.

16. Changes to this Legal Notice

We may update this Legal Notice to reflect:

• changes to our website;

• changes to our business;

• changes to products or services;

• developments in applicable law; or

• improvements in clarity.

The current version will be published on this page with the date of the latest update.

Changes will not retrospectively remove rights arising under an existing contract.

17. Contact us

Questions about this Legal Notice should be sent to:

Jacks Hydrogen Ltd
Trading as Jack’s Hydrogen

Email: sales@jackshydrogen.co.uk
Telephone: 01527 352189

Registered office:
82a James Carter Road
Bury St Edmunds
United Kingdom
IP28 7DE

Company number: 17250701
Registered in: England and Wales

Returns address:
Jacks Hydrogen Returns & Inspections
30 Perryfields Crescent
Bromsgrove
B61 8SS

The registered office is not a returns address.